SN Year in Review 2007: THE SERVICE EQUATION

Nonfood supermarket executives were attuned to the varied necessities of their customers this year and responded appropriately with both more and sometimes less personal service. For example, in-store financial-service centers opened, easy gift-giving options were promoted and in-store clinics made a slow but steady march forward. On the other hand, video moved from high-service rental departments

Nonfood supermarket executives were attuned to the varied necessities of their customers this year and responded appropriately with both more and sometimes less personal service.

For example, in-store financial-service centers opened, easy gift-giving options were promoted and in-store clinics made a slow but steady march forward.

On the other hand, video moved from high-service rental departments to serve-yourself automated kiosks.

In pharmacy, directors went to bat i

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