Supermarkets Outpace Drug Chains for Customer Service: Study

Supermarkets with pharmacies are outpacing chain drug stores by many important customer-service measures, according to data presented here this week by James Wilson, president, Wilson Health Information, New Hope, Pa., during the Pharmacy and Technology Conference of the National Association of Chain Drug Stores, Alexandria, Va.

BOSTON — Supermarkets with pharmacies are outpacing chain drug stores by many important customer-service measures, according to data presented here this week by James Wilson, president, Wilson Health Information, New Hope, Pa., during the Pharmacy and Technology Conference of the National Association of Chain Drug Stores, Alexandria, Va. For example, when asked — “How much do you trust your pharmacist as a source of information on medications?” — 60% of those saying they chose a supermarket p

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