Survey Says Drive-Through Pharmacy Could Cause Errors

A study from Ohio State University indicates that for pharmacists who work at locations with drive-through windows, the windows may contribute to processing delays, reduced efficiency and even dispensing errors.

COLUMBUS, Ohio — A study from Ohio State University indicates that for pharmacists who work at locations with drive-through windows, the windows may contribute to processing delays, reduced efficiency and even dispensing errors. Results also indicate that automated dispensing systems in pharmacies are likely to reduce the potential for errors and enhance efficiency. The study suggests pharmacy design should emphasize minimal workflow interruptions, but it also offers a caution to consumers to

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