Natural e-retailers focus on service, value

Natural e-retailers focus on service, value

Natural and organic e-retailers are balancing price and service as they strive to make gains against both physical stores and larger online competitors.

That's the strategy outlined by executives from Relay Foods and Door to Door Organics during an SN Health & Wellness Summit workshop at Natural Products Expo East in Baltimore.

"The big challenge is consumer behavior change," said Chad Arnold, CEO, Door to Door Organics. "Consumers have shopped brick and mortar for

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