Study: Customers Prefer Brick & Mortar Pharmacy

WESTLAKE VILLAGE, Calif. — Satisfaction among Americans using mail-order pharmacies to fill their prescriptions continues to decline, falling significantly below satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates 2012 U.S. Pharmacy Study.

This year, overall satisfaction with mail-order pharmacies averages 792 on a 1,000-point scale, or 22 points below the average satisfaction score for brick-and-mortar pharmacies this y

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