ARLINGTON, Va. — Independent grocers are looking to improve their underdeveloped training programs in 2008, according to a new study from the National Grocers Associations here. The NGA’s annual compensation and benefits survey, based on surveys of independent grocers in 2007, indicates that 74% of respondents do not have formal customer service training programs, and that 73% did not have an identified career path for employees who might want to consider a career with their organization. However, when asked which areas human resource departments would provide the greatest emphasis on in 2008, 64% of respondents said employee training and development, the NGA survey said. The survey also includes details on the types of medical, retirement and benefit plans that will help companies set effective human resources programs, the NGA said. Details are available at the NGA website, nationalgrocers.org.
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