Publix, Whole Foods Lead Satisfaction Index

ANN ARBOR, Mich. — Customer satisfaction with supermarkets was up 1.3% in the fourth quarter, with Publix Super Markets again leading the pack, according to the latest data from the American Customer Satisfaction Index here.

Supermarkets achieved an overall index of 76, up from 75 in the fourth quarter of 2010.

Lakeland, Fla.-based Publix scored an 84 for the fourth quarter of 2011, the same as for 2010.

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