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Still Smiling: Hy-Vee Wins Retail Excellence Award

Still Smiling: Hy-Vee Wins Retail Excellence Award

Hy-Vee, winner of SN’s 2012 Retail Excellence Award, is reinvigorating customer service with ‘a helpful smile in every aisle’ “Hy-Vee is all of you. It’s the people that work in the stores.” — Randy Edeker, CEO, speaking to workers at the new Urbandale store

Standing before a crowd of 600-plus workers on the eve of the grand opening of Hy-Vee’s newest store in Urbandale, Iowa, last month, Randy Edeker, the chain’s new chief executive officer, exhorted the troops to make the store a success.

“The people who work in the stores are the ones with the ideas, who know how things should be done,” he said. “We have a culture of ownership, a culture of autonomy.”

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