Consumers Prefer Self-Service Options, Says Survey

On-the-go consumers prefer to handle an increasing number of transactions themselves through self-service devices, and are more likely to do business with companies that make it easier to for them to do so, according to a new study conducted by BuzzBack Market Research for NCR.

DAYTON, Ohio — On-the-go consumers prefer to handle an increasing number of transactions themselves through self-service devices, and are more likely to do business with companies that make it easier to for them to do so, according to a new study conducted by BuzzBack Market Research for NCR here. More than three out of four (77%) of the 633 U.S. and Canadian consumers polled said they are more likely to do business with organizations that offer self-service, and 92% value combining mobile de

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