Customer Royalty

Customer Royalty

Treating customers “like kings and queens” is a holistic endeavor at Publix Super Markets

It's one thing to operate a store that offers exceptional customer service, but it's quite another to do so for 80 years and across more than 1,000 locations, and through one of the worst economic recessions in history.

But that's exactly what Lakeland, Fla.-based

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