Duke: Customer Research Key

Mike Duke, who took over as president and chief executive officer at Wal-Mart Stores earlier this year, said he would step up the retailer's focus on consumer research and reemphasize its commitment to operational efficiency to meet those customer's needs. I would say it's not just really focusing on the customer, Duke said in remarks at the Goldman Sachs 16th Annual Global Retailing conference

NEW YORK — Mike Duke, who took over as president and chief executive officer at Wal-Mart Stores earlier this year, said he would step up the retailer's focus on consumer research and reemphasize its commitment to operational efficiency to meet those customer's needs.

“I would say it's not just really focusing on the customer,” Duke said in remarks at the Goldman Sachs 16th Annual Global Retailing conference here. “It's really being obsessed with knowing the customer, understand

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