ENERGIZING WORKERS

Not only does Raley's try to differentiate its stores, it also tries to differentiate its employees, whom it refers to internally as colleagues. Four years ago I began wondering what we could do to leverage the great asset our colleagues represent, Bill Coyne, president and chief executive officer, told SN. The more people I talked to about it, the more I realized there was

WEST SACRAMENTO, Calif. — Not only does Raley's try to differentiate its stores, it also tries to differentiate its employees, whom it refers to internally as colleagues.

“Four years ago I began wondering what we could do to leverage the great asset our colleagues represent,” Bill Coyne, president and chief executive officer, told SN. “The more people I talked to about it, the more I realized there was something there.”

So he hired Joan Miszak, who holds a doctorate in

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