Harmon's Executive Makes the Customer Job No. 1

Bob Harmon is spending more time in the stores these days, which is only fitting for an executive with the title of vice president of the consumer. Harmon is one of the owners of Harmon's, a family-owned chain that operates all 12 of its stores with a 13th location scheduled to open in late April in Utah. Volume runs around $360 million a year, he told SN. Since adopting his unusual

SALT LAKE CITY — Bob Harmon is spending more time in the stores these days, which is only fitting for an executive with the title of vice president of the consumer.

Harmon is one of the owners of Harmon's, a family-owned chain that operates all 12 of its stores — with a 13th location scheduled to open in late April — in Utah. Volume runs around $360 million a year, he told SN.

Since adopting his unusual title late last year, Harmon has been interacting one-on-one

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