Online Retailer Satisfaction Slips

Customer satisfaction with online retailing dipped slightly this holiday season from a year ago, according to a survey released yesterday.

ANN ARBOR, Mich. — Customer satisfaction with online retailing dipped slightly this holiday season from a year ago, according to a survey released yesterday. The ForeSee Results Top 40 Online Satisfaction Index found that the aggregate satisfaction score for the largest online retailers was 74 out of 100, down 1.3% from year-ago levels. Netflix retained the top spot in the survey with a score of 86, tying its results from a year ago. Food and drug retailers on the list included Amazon.com, at

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