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supermarket-clerk

Customer service gives independents an edge

One of the many ways independent supermarket operators differentiate themselves in the marketplace is by providing superior customer service. And superior customer service starts with recruiting, hiring, training and retaining the right people. While the larger mega-chains may have other advantages due to scale, independent, community-focused retailers have a leg up in finding and attracting talent right in the communities they serve. And then training them to meet the specific needs of

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