IdeaXchange
Do you pamper your customers and neglect your employees?

Do you pamper your customers and neglect your employees?

We were walking through a beautiful new supermarket with one of our clients a few weeks back. As in most new markets we see, it was a gleaming palace, complete with great customer amenities and the latest in new departments and offers. It was physically beautiful from a design standpoint … until we went into the back room, where the “new” abruptly stopped. Cement floors, unfinished walls, spartan break rooms with folding tables and chairs and communications that were decidedly legal — dri

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