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H-E-B's newest store: Continual innovation pays off

H-E-B's newest store: Continual innovation pays off

Many years ago, I had the opportunity to interview Scott McClelland, president of H-E-B’s Houston division, on the future of retail. The interview was inspiring and insightful, and one of his comments still resonates with me many years later. He said that H-E-B fosters a culture of “restless dissatisfaction,” driven by Charles Butt down through the organ

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