It's not often that supermarkets are affected by the airline industry, but that may be the case when it comes to electronic kiosks.
The proliferation of check-in kiosks at airports in the past few years “has trained people on how to use kiosks,” said Greg Buzek, president of IHL Consulting Group, Franklin, Tenn. “They aren't as threatened by the technology.”
This familiarity has already benefited self-checkout technology. In fact, says Buzek, the No. 1 correlation with self-ch