FMI2012 Video: Interview With Sheila Laing

Sheila Laing, vice president of human resources at Hy-Vee, says Hy-Vee's employees offer "a helpful smile in every aisle" because "customer service is the No. 1 priority." She was interviewed by Supermarket Guru Phil Lempert and SN Editor-in-Chief David Orgel at FMI2012 in Dallas.

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