EMPLOYEES CAN'T GET NO SATISFACTION: SURVEY

ST. LOUIS -- Nearly all supermarket companies fail to include measurements of either customer or employee satisfaction in their bonus/incentive plans for store management personnel, and so are missing a key opportunity for building shopping and worker loyalty.That's the conclusion reached by Fred Martels, managing partner, People Solution Strategies, St. Louis, which conducted the recently released

ST. LOUIS -- Nearly all supermarket companies fail to include measurements of either customer or employee satisfaction in their bonus/incentive plans for store management personnel, and so are missing a key opportunity for building shopping and worker loyalty.

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