WinCo Foods has begun adding self-checkout stations to all its stores, and the retailer asked Facebook fans for feedback on the experience. While the reaction was mostly positive, some customers disliked the new machines.
For many fans, self-checkout is a convenient option when purchasing a small number of items.
Some have encountered technical issues when using the machines.
Others worry that WinCo will cut back on staffing at stores with a self-checkout option.
There were also fans who like the option but offered suggestions for improving the experience.
Beyond the customer experience, there are many considerations when a store considers self-checkout stations, from decreased merchandising options to reports that such machines lead to increased theft, according to The Telegraph.
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