SN Top 10: How to improve customer relations in the pandemic
Already have an account?
Among the COVID-19 pandemic coverage in this edition of Supermarket News’ Top 10 stories are two that focus on consumer relations, and how to defuse potentially difficult situations:
5 steps for dealing with anti-mask customers
Training and making connections key to de-escalating conflicts with customers
The coronavirus story continued in other ways as well, both directly and indirectly — indicating just how pervasive the pandemic is in today’s society:
BJ’s Wholesale Club rolls out curbside pickup at all locations
Instacart expands Ahold Delhaize USA relationship with Hannaford launch
Omnichannel efforts lift Walmart in second quarter
Study: Walmart surpasses Amazon in online grocery share
Target Q2 sales jump more than 24% overall and 195% in digital
Walmart eases COVID-19 restrictions on store hours
One article focused on another issue dominating U.S. news:
Target forms REACH committee to steer racial justice efforts
And one addressed yet another matter of importance — sustainability — while still getting in a mention of COVID-19:
Kroger to migrate all Our Brands products to sustainable packaging
SN readers can find links to these Top 10 stories by clicking through the slideshow.
About the Authors
You May Also Like