Changes in shopper spending and the outlook for retailers by channel are discussed in an interview conducted by David Orgel, SN editor-in-chief, at the 2012 American Bakers Association Convention.
There’s nothing so powerful as data points that serve as wakeup calls. These were presented at FMI2012 in Dallas last week by Leslie Sarasin, the association’s president and CEO.
• Only 64% of shoppers, the lowest percentage in years, chos...
David Orgel, SN’s editor in chief, interviews Shawn Baldwin, senior vice president, fresh and freezer cooler, Sam’s Club, and Robb MacKie, president and CEO, ABA.
Stew Leonard’s has a problem of its own making.
Years ago the legendary Connecticut-based retailer decided to communicate its customer-first ethos at the entrance of each store through a principle etched on a three-ton granite rock:
“R...
In the modern retail environment, shoppers are calling all the shots.
Consumers have the ability to draw on a variety of resources when deciding how to fill their pantries, from online offers to considerations like customer service, conven...
“I’m committed to getting my customers through the lines quicker,” says a Kroger cashier in a commercial posted on YouTube. Other cashiers chime in: “At Kroger you get shorter lines and faster checkouts. Who likes standing in line? We promise ...
