SN Top 10: How to improve customer relations in the pandemic

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10. Omnichannel efforts lift Walmart in second quarter

Walmart

Walmart U.S. comp sales up more than 9%, online sales surge 97%.

9. Target Q2 sales jump more than 24% overall and 195% in digital

Target

8. Target forms REACH committee to steer racial justice efforts

Target

Six-member executive body to offer diverse perspectives and expertise.

7. Study: Walmart surpasses Amazon in online grocery share

Walmart

Pool of e-grocery purchasers hasn’t swelled despite pandemic, TABS Analytics finds.

6. Training and making connections key to de-escalating conflicts with customers

Fear and fatigue driving stressful situations during COVID-19, says mental health expert Russ Turner.

5. Instacart expands Ahold Delhaize USA relationship with Hannaford launch

Hannaford

All of the global food retailer’s five U.S. chains now offer Instacart service.

4. BJ’s Wholesale Club rolls out curbside pickup at all locations

BJ’s Wholesale Club

Buy-online-pickup-in-club service also expanded to include fresh, frozen foods.

3. 5 steps for dealing with anti-mask customers

wsfurlan/iStock/Getty Images Plus

Attorneys offers advice for businesses to keep the situation from escalating.

2. Walmart eases COVID-19 restrictions on store hours

Walmart

Extended hours come as retail giant reopens operations.

1. Kroger to migrate all Our Brands products to sustainable packaging

The Kroger Co.

Higher investment in minority- and women-owned business also spotlighted in 2020 ESG Report.

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