Wal-Mart Stores’ commitment to omnichannel was on full display during events at the retailer’s annual Shareholder Week in June in Arkansas. In addition to showing off the company’s first U.S. dedicated Grocery Pickup facility, officials spoke of integrating online offerings to its various formats, circulars and warehouses as part of heavy investment in what officials call a world-class, global e-commerce operation.
In the U.S., Walmart offers online grocery shopping in five cities, offering a combination of delivery and free store pickup. Its e-commerce operation in Bentonville has a 90% customer approval rating. Around 80% of its shoppers in Denver are repeat customers and 75% of customers choose Walmart over competitors in San Jose, the company said.
Above: An associate works at a Walmart.com fulfillment center. The company has opened four new dedicated warehouses in Belthlehem, Pa., Indianapolis, Atlanta and Fort Worth that have five times the SKU capacity of warehouses serving the store network.
Photo courtesy Wal-Mart Stores
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