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FreshDirect: Employee Exodus Slowing Service

A recent employee exodus related to a federal audit of employment records at FreshDirect is likely to slow service through the end of January, the online grocery retailer said.

NEW YORK β€” A recent employee exodus related to a federal audit of employment records at FreshDirect is likely to slow service through the end of January, the online grocery retailer said. β€œIt has been challenging for us to keep up with January demand in the past, and this January we're going to have a harder time meeting your food needs than we usually do,” Steve Michaelson, chief executive officer of FreshDirect, said in an email to customers this week acknowledging that available delivery time slots have sold out quickly. He added that training and new hiring should bring the company back to capacity by the end of the month. As reported previously by SN, around 100 FreshDirect employees left or were dismissed related to the federal employment audit.

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