Publix Super Markets took the top spot once again on this year’s American Customer Satisfaction Index, but collectively, smaller regional players showed gains.
Lakeland, Fla.-based Publix tallied a score of 86, compared with a satisfaction score...
More than three-fourths of shoppers in a recent survey said they had purchased groceries from nontraditional food retailer in the past year, and nearly all — 96% — said they planned to do so within the next 12 months.
The survey, which was condu...