Video: Schnucks’ Taylor talks about years of customer service

Joanie Taylor, director of consumer affairs and community relations, Schnuck Markets and winner of the FMI Esther Peterson Award at FMI Midwinter, tells SN Editor-in-Chief David Orgel and Supermarket Guru Phil Lempert that her best effort in consumer service was “building a relationship not only with our customers but also with our store teammates.”

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• Mitchell: ‘Fun, energizing, inspiring’ to work with industry advocates
• Schnucks’ Taylor talks about years of customer service
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• Davis sees opportunity for growth for independents
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