Joanie Taylor, director of consumer affairs and community relations, Schnuck Markets and winner of the FMI Esther Peterson Award at FMI Midwinter, tells SN Editor-in-Chief David Orgel and Supermarket Guru Phil Lempert that her best effort in consumer service was “building a relationship not only with our customers but also with our store teammates.”
Watch these Total Access Videos for 2014 FMI Midwinter:
• Sarasin: Retailers must understand four generations
• Giroux: Customer-centricity is core Metro strategy
• Mitchell: ‘Fun, energizing, inspiring’ to work with industry advocates
• Schnucks’ Taylor talks about years of customer service
• Hy-Vee’s Comer urges advance planning for cybersecurity issues
• Davis sees opportunity for growth for independents
• Cousins says cybersecurity strategy focuses on consumer data
| Suggested Categories | More from Supermarketnews |
 |
|
|
|
