Wegmans, Trader Joe’s, Publix, Costco and Sprouts bested 50 of the nation’s major grocery stores in a Consumer Reports customer satisfaction survey based on nearly 50,000 subscriber shopping trips.
The chains got high ratings for the quality of meat and produce offered and the cleanliness of their stores. Four of the five (Costco excluded) got the highest possible marks for service, defined as employee courtesy and checkout speed.
The biggest gripe among survey respondents (19%) was a lack of enough open checkouts, followed by congested aisles, out-of-stock advertised specials, and lack of choice. Shoppers at Walmart — which received the lowest scores overall — were dissatisfied with too few open checkouts, basic items being out of stock and spotty price labeling.
Respondents indicated a willingness to switch stores, with one-third of Consumer Reports subscribers reporting they had stopped shopping at a nearby store in the past year, mostly due to high prices, but also because of long waits, inadequate selection or poor food quality.
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