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Giant Eagle Shoppers React to Program Cancellation

PITTSBURGHGiant Eagle shoppers are outraged about the retailer’s decision to end a program providing grocery discounts based on gas purchases, according to hundreds of comments posted on the retailer’s Facebook page.

 “I'm really disappointed by this change,” one person wrote. “This might even be enough to make me change to a different grocery store.”

As reported, a spokesman for Giant Eagle told SN that it is phasing out the “foodperks!” program because it did not provide significant savings for customers. About 92% of Giant Eagle customers saved less than $40 from foodperks! in the preceding 12 months, Daniel Donovan, the Giant Eagle spokesman, told SN.

As it phases out foodperks!, Giant Eagle said it is retaining its fuelperks! program that allows customers to earn discounts on gasoline, and adding a separate fuel-related discount.

Read more: Giant Eangle Ends Foodperks

Beginning last week, customers at Giant Eagle gas stations and its GetGo convenience stores will instantly save 3 cents per gallon on the price of fuel purchased when they scan their Giant Eagle Advantage Card and are not redeeming 
fuelperks! rewards.

Among hundreds of other Facebook comments:

• “I am disappointed as well. Three cents off per gallon is the same at Sheetz.”

• “Getting rid of foodperks is a terrible idea and will change my gas purchases to another station and possibly my food purchases as well."

 • “Please, please, Giant Eagle, consider the many who have posted on facebook, e-mailed and called customer service. Do not end foodperks," said another Giant Eagle Facebook user. "I love my Giant Eagle because of the foodperks program. But I will no longer be able to shop at Giant Eagle if this new policy stands."

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