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SN Top 10: How to improve customer relations in the pandemic

Among the COVID-19 pandemic coverage in this edition of Supermarket News’ Top 10 stories are two that focus on consumer relations, and how to defuse potentially difficult situations:

  • 5 steps for dealing with anti-mask customers
  • Training and making connections key to de-escalating conflicts with customers

The coronavirus story continued in other ways as well, both directly and indirectly — indicating just how pervasive the pandemic is in today’s society:

  • BJ’s Wholesale Club rolls out curbside pickup at all locations
  • Instacart expands Ahold Delhaize USA relationship with Hannaford launch
  • Omnichannel efforts lift Walmart in second quarter
  • Study: Walmart surpasses Amazon in online grocery share
  • Target Q2 sales jump more than 24% overall and 195% in digital
  • Walmart eases COVID-19 restrictions on store hours

One article focused on another issue dominating U.S. news:

  • Target forms REACH committee to steer racial justice efforts

And one addressed yet another matter of importance — sustainability — while still getting in a mention of COVID-19:

  • Kroger to migrate all Our Brands products to sustainable packaging

SN readers can find links to these Top 10 stories by clicking through the slideshow.

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