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Walmart launches ‘Neighbors Helping Neighbors’ program

Partnership with Nextdoor allows customers to shop for their neighbors when making a trip to Walmart

Michael Browne, Executive Editor

April 23, 2020

3 Min Read
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The Neighbors Helping Neighbors initiative follows recent moves by Walmart to make other shopping services contact-free, such as checking out with Walmart Pay and curbside pickup and delivery services.Walmart

Walmart and online neighborhood hub Nextdoor announced Thursday the “Neighbors Helping Neighbors” program, an effort to make it easier for neighbors across the United States to help one another during the COVID-19 pandemic.

Through the new program, Nextdoor members in cities across the country can now request assistance — or offer to help someone in their community — with shopping for their essential items at Walmart. According to the companies, this support network makes it easier for vulnerable community members to coordinate the pickup and delivery of their groceries, medications and other essentials with a neighbor who is already planning a shopping trip to their local Walmart store — completely contact-free.

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The Neighbors Helping Neighbors initiative follows recent moves by Walmart to make other shopping services contact-free, such as checking out with Walmart Pay and curbside pickup and delivery services.

“I’ve seen firsthand the countless ways our Walmart team is working together during this challenging time, leading with humanity, compassion and understanding to serve our customers,” said Janey Whiteside, chief customer officer at Bentonville, Ark.-based Walmart. “We’re continuing to do that through our new program with Nextdoor. We’re connecting neighbors to each other so that more members of our communities have access to essential items, while limiting contact and the number of people shopping in our stores.”

Related:Walmart looks to expand pickup payment for SNAP customers

If a Nextdoor member wants help shopping for needed items or wants to offer their help to do they can visit Nextdoor.com or log on to the Nextdoor app, which is available on both iOS and Android phones. From there, members click on the “Groups” tab and will see Walmart stores in their area pinned to the top of the page. Members will then be prompted to share a message in the group feed where they can indicate if they need help or want to help. Once members connect in the feed, they can work out details of the shopping trip on the message board or direct message each other to work on the specifics. Neighbors are encouraged to utilize contact-free payment options and delivery methods.

“We’re inspired every day by the kindness of people around the world who are stepping up and helping out. In recent weeks, we’ve been blown away by the number of members who have raised their hands to run an errand, go to the grocery store or pick up a prescription for a neighbor,” said Sarah Friar, CEO of San Francisco-based Nextdoor. “We’re grateful for Walmart's partnership to make this important connection between neighbors around vital services, and we’re proud to come together to ensure everyone has a neighborhood to rely on.”

Related:Walmart now requires all U.S. workers to wear face coverings

Neighbors Helping Neighbors builds on Nextdoor’s recently launched “Groups” feature, which enables members to organize around a shared interest or project. Over the last few weeks, Nextdoor has seen a seven-fold increase in people joining groups to help one another — from checking in with the elderly and vulnerable to running errands for those who simply need a helping hand.

Walmart store locations and hours where Neighbors Helping Neighbors is available can be found on Nextdoor’s “Help Map.”

For our most up-to-date coverage, visit the coronavirus homepage.

About the Author

Michael Browne

Executive Editor, Supermarket News

Michael Browne joined Supermarket News in 2018 after serving in managing and executive editor capacities at leading B2B media brands including Convenience Store NewsLicense Global and Travel Agent. He also previously served as content production manager for print and digital in the Business Intelligence division of Informa, parent company of Supermarket News and Nation’s Restaurant News.

As executive editor, Mike oversees the editorial content of supermarketnews.com as well as the monthly print publication. He also directs all content-based brand-related projects including the annual Top 75 Retailers report, Category Guide, Retailer of the Year, research surveys and special reports, as well as podcast and webinar content. Mike has also presented and moderated at industry events.

In addition to the positions mentioned above, Mike has also worked as a writer and/or editor for special projects at American Legal Media (ALM), managing editor for Tobacco International, special projects editor at American Banker • Bond Buyer, and as production editor for Bank Technology News and other related financial magazines and journals published by Faulkner & Gray.

A graduate of Fordham University, Mike is based in New York City, where he was born and raised.

Contact Mike at [email protected] or follow him on Twitter and LinkedIn.

 

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