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CVS fined $1.5M by Ohio state over safety, staffing issues

The fines are part of a settlement of 27 cases involving various safety concerns

Chloe Riley, Executive Editor

March 4, 2024

2 Min Read
CVS store.jpeg
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CVS Health has been fined over $1.5 million by Ohio regulators over issues connected to patient safety and staffing, according to officials.

The fines are part of a settlement of 27 cases involving various safety concerns that were uncovered during a series of inspections of 22 pharmacies between 2020 and 2023, the State of Ohio Board of Pharmacy said in a statement on Thursday.

CVS owns and operates approximately 350 retail pharmacies in the state of Ohio, according to the settlement agreement.

According to the statement from the board, it found improper drug security, errors dispensing drugs, prescription delays, lack of general cleanliness, understaffing, and failure to report losses of controlled substances, among other issues. 

The settlement comes as pharmacies nationwide continue to deal with labor issues, especially concerning pharmacist staffing. Last fall, some Walgreens and CVS pharmacy workers staged a walkout to call attention to what they say is an overwhelming and often unsafe working environment.

The Ohio board ultimately applied a $1.25 million penalty against CVS. The retailer will also pay some additional $250,000 to cover the costs “of enhanced monitoring” by the board over the next three years.

In addition to this settlement, the board also filed a set of rules with the Joint Committee on Agency Rule Review (JCARR) to strengthen regulations on working conditions in pharmacies. 

Related:CVS eyes pharmacy growth in 2024

These rules, most of which CVS has voluntarily agreed to comply with as part of this settlement, include requirements for pharmacies to develop a process to address staffing concerns, provides mandatory rest breaks for pharmacy personnel, bans the use of quotas, and requires pharmacies to dispensing medications within a certain timeframe to avoid delays that could endanger patient health. 

In addition, eight stores will be placed on probation for three years, the board said.

CVS is eyeing growth in its pharmacy sector. In the retailer’s fourth quarter earnings call last month, CVS said it expects the profitability of its pharmacy segment to continue to grow in the year ahead.

 

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About the Author

Chloe Riley

Executive Editor, Supermarket News

Chloe Riley is the Executive Editor of Supermarket News, which delivers the ultimate in competitive business intelligence, news and information for executives in the food retail and grocery industry. A graduate of the School of Journalism at Columbia College Chicago, Chloe previously served as a Digital Strategist at SEO firm Profound Strategy, Associate Editor at B2B hospitality mag HOTELS Magazine, as well as CEO of her own digital strategy company, Chlowe. She lives in Woodstock, Illinois. 

Email her at [email protected], or reach out on LinkedIn and say hi. 

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