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Boxed expands partnership with FedEx

Bulk-products e-tailer to boost shipping volume under new multiyear pact

Russell Redman

May 12, 2022

2 Min Read
Boxed delivery package-CPG.png
Under the new agreement, Fedex will now deliver most of Boxed's customer shipments.Boxed

Boxed Inc. has unveiled new multiyear collaboration with FedEx Corp. in which the carrier will now deliver most of the online bulk-products retailer’s customer shipments.

New York-based Boxed said Thursday that, under the expanded partnership, it will bolster its shipping capabilities by fully leveraging the FedEx network. Boxed noted that it has maintained a strong relationship with FedEx since the e-tailer first began shipping orders in 2013.

Boxed said expects the new arrangement with FedEx to help grow its retail business and provide a more consistent delivery experience and better customer service.

“In this challenging supply chain environment, e-commerce companies are seeking new avenues to counter escalating costs and provide the best possible service to their customers,” Boxed CEO Chieh Huang said in a statement. “This enhanced alliance with FedEx provides us with the opportunity to address both.”

According to Boxed, the “mutually agreed upon” increase in shipping volume with FedEx will enable the retailer to cut transportation at all of its fulfillment centers, in turn  Boxed to reinvest the savings in better pricing and more promotions for customers. The new agreement also will give more Boxed customers access to daily service.

Related:Boxed sees first-quarter revenue climb 14.1%

“The collaboration between FedEx and Boxed demonstrates how e-commerce providers and shipping companies can craft new solutions to collectively meet our customers’ new demands and needs today and tomorrow,” commented Ryan Kelly, vice president of e-commerce, SAM and retail marketing for Memphis, Tenn.-baed FedEx. “We’re proud of this alliance and look forward to enabling Boxed and its retailers access to supply chain flexibility and capability that is unrivaled in the marketplace. It is what’s next for businesses of all sizes.”

Boxed went public in December. The online retailer provides warehouse club-style shopping — including groceries, pantry items, household staples, HBA, office supplies, and organic and green products — through its website and mobile app. Consumers and businesses can buy club-sized packages with free two-day delivery in the continental U.S. on purchases of over $49, without the membership fees of traditional warehouse clubs. Members of the BoxedUp loyalty program get free shipping for a $19.98 order minimum. The company also offers Boxed Express, an on-demand delivery service for perishables, and in late 2021, entered the rapid grocery delivery arena via its first acquisition: New York City e-grocer MaxDelivery.

Related:Boxed adds three to C-suite

In reporting fiscal 2022 first-quarter results this week, Boxed said gross merchandise value (GMV) rose 19.2% year over year, fueling by escalating B2B customer demand and GMV growth in its MaxDelivery and Software & Services customer bases. Also up by double digits in the quarter were retail average order value and retail net revenue per active customer.

About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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