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HEB_Favor_Express_Delivery-Runner.jpg H-E-B
All H-E-B grocery deliveries will be left at the customer’s doorstep, enabling a contactless experience in line with social distancing guidelines.

H-E-B launches Favor Express Delivery with two-hour turnaround

Fast-track online grocery service with 25-item limit available all stores

With many customers turning to digital channels during the coronavirus pandemic, H-E-B has expanded its online grocery options with the launch of Favor Express Delivery service.

H-E-B said Thursday that Express Delivery allows shoppers to order grocery essentials online and have them delivered to their home in two hours or less from any H-E-B, Central Market or Joe V’s store in Texas. The fast-track service from Favor, H-E-B’s e-commerce subsidiary, carries no minimum order requirement or membership fee.

Customers can order up to 25 items from a selected list of groceries and essentials — such as dairy, meat, produce and beer and wine, among other items — and customize their desired sizes and quantities, H-E-B said. A Favor delivery driver, known as a “Runner,” will contact the customer if any product substitutions are necessary.

All deliveries will be left at the customer’s doorstep, enabling a contactless experience in line with social distancing guidelines, H-E-B noted. Customers will receive a notification when their order has been delivered.

“This new service is another way H-E-B and Favor are working together to respond to unprecedented demand during this crisis to get Texans the essentials they need, when they need them,” H-E-B Chief Digital Officer and Favor CEO Jag Bath said in a statement. “We continue increasing H-E-B Curbside and Home Delivery availability for customers who want to place orders in advance for same day, next day or later. And now, with Express Delivery, Texans can get two-hour delivery on up to 25 items when they need an immediate option.”

Express Delivery from H-E-B, Central Market and Joe V’s is available seven days a week from 11 a.m. to 6:30 p.m. through the Favor app or For a limited time, Express Delivery includes a $4.98 two-hour delivery fee (regularly $9.95) and $10 tip, which goes to the Runner, who shops for and delivers the groceries, H-E-B said.

Earlier this month, to help out customers amid the COVID-19 crisis, H-E-B and Favor doubled their food and grocery delivery coverage across Texas. Within an expedited one-week rollout, the San Antonio-based retailer launched delivery in 75 new markets and expanded the service coverage in current markets.

H-E-B said the delivery expansion also enabled the company to offer its Senior Support Program at all H-E-B, Central Market and Joe V’s stores. The program allows customers age 60 and older to order groceries and essentials online or via phone. Seniors can place same-day grocery orders through the Easy Ordering & Delivery website daily from 11 a.m. to 6:30 p.m. The Senior Support Line phone ordering service is available daily at (833) 397-0080 from 11 a.m. to 3 p.m.

H-E-B and Favor also are extending the waiver of delivery service fees for the Senior Support Program through the end of May. These orders will only require a $10 Runner tip, the company said. Texans, too, can help make deliveries more affordable for seniors by donating to the Senior Support Fund at or after placing an order in the Favor app. All contributions are applied directly to seniors’ orders to ensure they have lower-cost home delivery during the pandemic, according to H-E-B.

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