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H-E-B’s Favor expands delivery drivers’ vehicle coverage

‘Runners’ get commercial auto liability insurance at no charge

Russell Redman

November 20, 2019

2 Min Read
HEB-Favor-Runner-Delivery-Driver.jpg
Favor’s auto insurance policy steps in to provide commercial liability protection to Runners when an accident occurs on an active delivery.H-E-B

H-E-B’s Favor on-demand delivery service is now providing commercial automotive liability insurance to all of its 80,000-plus contract delivery drivers, known as “Runners.”

Favor said yesterday that the commercial coverage is automatic and applies to every active delivery, at no charge to Runners.

Austin, Texas-based Favor already provided its contract delivery drivers with primary auto liability insurance, as well as contingent collision coverage, for active deliveries. The company said the new coverage is designed to “give Runners peace of mind” while operating on the Favor platform.

For example, Favor’s auto insurance policy steps in to provide commercial liability protection to Runners when an accident occurs on an active delivery. The new policy also brings assistance for damages to a Runner’s vehicle during a delivery in addition to coverage provided by a Runner’s personal auto insurance, according to Favor.

“This insurance immediately provides Runners with additional protection for every Favor delivery,” Favor President Steven Pho said in a statement. “We designed this coverage without any hurdles for the Runner — no required signup or enrollment period or any fees, premiums or co-pays. Every delivery is now automatically covered on the Favor platform.”

Related:H-E-B’s Favor names Fernando Trueba as marketing chief

Founded in 2013 and acquired by San Antonio-based H-E-B in February 2018, Favor operates in more than 130 Texas cities. The company said it’s actively seeking Runners across all of its markets, including Abilene, Austin, Beaumont-Port Arthur, Bryan-College Station, Corpus Christi, Dallas-Fort Worth-Arlington, El Paso, Houston, Killeen-Temple, Kyle-Buda, Laredo, Midland-Odessa, Rio Grande Valley, San Antonio, Victoria and Waco, Texas.

Favor noted that the commercial auto insurance coverage adds to the resources, tools and support it already offers Runners, including health, dental, vision and life insurance benefits via the company’s partnership with Stride; a free expense-tracking app; and year-round discounts on oil changes and vehicle maintenance.

In addition, Favor said it has invested further in Runner Clubhouses, community spaces for delivery drivers that provide in-person support and lounge space to relax, engage with other Runners and charge cell phones. The company said that since opening the first Runner Clubhouse in Austin in 2017, that facility has been relocated to a new, larger space to accommodate growth. Runner Clubhouses also have been opened in Dallas in May 2018 and in Houston earlier this month. A San Antonio location is slated to open in 2020.

Related:H-E-B steps up investment in digital workforce

“This is a huge milestone in strengthening our support for Runners across Texas,” added Pho. “We are dedicated to delivering the best possible experience for our Runners, and providing them with a sense of security while delivering with Favor is an essential component of that.”

About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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