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Schnucks kicks off curbside pickup

St. Louis-area stores lead off rollout of click-and-collect

Russell Redman

November 9, 2018

2 Min Read
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Building on its online grocery delivery program, Schnuck Markets Inc. has introduced curbside pickup at four stores in the St. Louis market.

Schnucks said the click-and-collect service — an expansion of its Schnucks Delivers home delivery partnership with Instacart — got under way yesterday at four supermarkets in St. Charles, Town & Country, Richmond Heights and St. Louis (5055 Arsenal St.), Mo. The retailer noted that it’s the first traditional grocer to offer the service in the St. Louis area.

Another four Schnucks locations are slated to begin curbside pickup in January, including in Creve Coeur, Kirkwood, Florissant and St. Louis (4333 Butler Hill Rd.). Plans call for the service to roll out to stores across greater St. Louis, including the metro east area, and other geographic areas served by the chain.

“We know our customers lead busy lives, and curbside pickup allows them to easily shop online for groceries and pick them up at a time that’s convenient to them, whether that’s around their daily work commute, while transporting kids to or from school, or while running other errands,” according to Ted Schnuck, vice president of marketing at St. Louis-based Schnucks. “This is another way for Schnucks to continue to meet the changing needs of our customers and their families, by delivering to their home, office and now to their car.”

Related:Schnuck Markets goes bigger in digital

To use the click-and-collect, customers order groceries through Schnucks Delivers online or via the retailer’s mobile app, choose the pickup option and select a time. After completing their purchase, they get a text message that indicates where to park at the store and provides a phone number to call upon arrival. The grocery order is kept in a designated area of the store, with temperature-sensitive items placed in refrigerators, freezers or hot bags. When customers arrive at the store and call the provided phone number, a Schnucks associate brings their order to their car.

Curbside pickup is available from 9 a.m. to 9 p.m. Processing fees on orders of more than $35 are waived for Schnucks Delivers Express members and are $1.99 for nonmembers. For orders under $35, the fee is $5.99.

Schnucks added that it now offers home and office delivery in all the market areas it serves. The chain operates 119 stores in Missouri, Illinois, Indiana, Wisconsin and Iowa, including a new location that opened Wednesday in Warrenton, Mo.

Schnucks launched Schnucks Delivers with Instacart in the St. Louis area in February 2017. The addition of curbside pickup is part of San Francisco-based Instacart’s national rollout of click-and-collect at leading grocery chains, announced earlier this week.

Related:Instacart Pickup set to go national

About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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