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Walmart takes the online grocery crown, research shows

Retailer tops Instacart, Amazon in overall grocery delivery/pickup

Michael Browne, Executive Editor

August 14, 2019

2 Min Read
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Walmart

Walmart dominates the U.S. online grocery market, according to new research from analysts at Second Measure. The retail giant, which operates in nearly every U.S. state, had 62% more customers in June than its nearest competitor, Instacart, which also operates nationwide. 

Following Walmart and Instacart in the rankings are Amazon Prime Now, AmazonFresh, Shipt, FreshDirect and Peapod. Of these companies, Walmart, Instacart, Amazon Prime Now and Peapod all offer both grocery pickup and delivery; Shipt and FreshDirect offer only delivery, and AmazonFresh offers delivery, plus pickup in Seattle.

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Currently, about 2,450 of Walmart’s U.S. stores provide free grocery pickup, and 1,000 offer same-day delivery. By the end of 2019, the company plans to have grocery pickup available from 3,100 stores and same-day delivery from 1,600 stores, covering approximately 80% and 50% of the U.S. population, respectively.

In addition, the retailer is piloting a number of initiatives this year including self-driving delivery vehicles, bringing grocery deliveries into shoppers’ homes and opening fulfillment facilities strictly dedicated to grocery pickup and delivery.

Pickup and delivery options vary by region, the research showed. Peapod and FreshDirect each operate in just a few markets, mostly Northeastern states. Each commands less than 5% of the national market’s customers. But FreshDirect is a giant in the nation’s most populated metro area, where it is headquartered. It captures 31% of customers in the New York City region — the highest share of any company there. 

Related:Walmart ups the ante in online delivery

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Although it reigns as the national leader, Walmart claims less than 2 percent of the New York metro area’s customers. It also has single-digit shares of shoppers in the metro areas of San Francisco (2%), Boston (8%) and Los Angeles (9%). It’s a much different story in Phoenix and Dallas. In both metros, the nation’s biggest retailer wrangles more than half of all online grocery customers.

Interestingly, digital shoppers are just as loyal to their online grocery service as they are to stores. Second Measure notes that “this is in contrast to the meal delivery industry, where diners frequently hop between apps to get the broadest selection of restaurants.” With the exception of Instacart, no grocery delivery company shared more than 9 percent of another company’s customers in the second quarter of 2019.

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“The good news for grocery delivery brands is that their industry — full of loyal customers — is expanding,” noted the report. “And there’s still lots of room to grow. Twelve percent of U.S. consumers have tried one of the grocery delivery services in our analysis, up from 9% in June 2018.” 

Related:Walmart in-home delivery system outsmarts robots

About the Author

Michael Browne

Executive Editor, Supermarket News

Michael Browne joined Supermarket News in 2018 after serving in managing and executive editor capacities at leading B2B media brands including Convenience Store NewsLicense Global and Travel Agent. He also previously served as content production manager for print and digital in the Business Intelligence division of Informa, parent company of Supermarket News and Nation’s Restaurant News.

As executive editor, Mike oversees the editorial content of supermarketnews.com as well as the monthly print publication. He also directs all content-based brand-related projects including the annual Top 75 Retailers report, Category Guide, Retailer of the Year, research surveys and special reports, as well as podcast and webinar content. Mike has also presented and moderated at industry events.

In addition to the positions mentioned above, Mike has also worked as a writer and/or editor for special projects at American Legal Media (ALM), managing editor for Tobacco International, special projects editor at American Banker • Bond Buyer, and as production editor for Bank Technology News and other related financial magazines and journals published by Faulkner & Gray.

A graduate of Fordham University, Mike is based in New York City, where he was born and raised.

Contact Mike at [email protected] or follow him on Twitter and LinkedIn.

 

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