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Stop & Shop re-ups on Freshness Guarantee

Double money back offered for items not meeting customers’ quality expectations

Russell Redman

September 10, 2021

2 Min Read
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Shoppers with a perishable product that falls short of their freshness and quality standards can return it at any of Stop & Shop's 400-plus stores.Stop & Shop

Stop & Shop has relaunched its Freshness Guarantee, offering shoppers double their money back if they think a perishable product is past its prime.

Customers with an item that falls short of their expected freshness and quality standards can return it at any of the 400-plus Stop & Shop stores in Massachusetts, Connecticut, Rhode Island, New York and New Jersey and receive a refund for twice the product’s price, the Quincy, Mass.-based chain said this week. The policy covers items purchased from a Stop & Shop store’s meat, seafood, produce, dairy, bakery, floral or deli departments.

Stop & Shop’s Freshness Guarantee allows us to show how committed we are to providing our shoppers with the freshest products,” Stop & Shop President Gordon Reid said in a statement. “We want our customers to shop us with confidence, and this program makes it clear just how important it is to us that we deliver the highest quality standards across all our stores.”

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Shoppers can return a fresh product at any Stop & Shop store, regardless of the location where it was originally purchased, the company said. To get a refund, customers need to present the product, package and/or receipt.

For in-store purchases, Stop & Shop will provide Fresh Guarantee refunds up to 30 days from the date of sale. If the customer presents a receipt, the refund will be issued to the original form of payment. Those without a receipt will get store credit.

Related:Stop & Shop now accepting EBT payments for online SNAP purchases

The money-back guarantee also applies to perishables bought online. Items received via home delivery or store pickup are eligible for refunds within seven days of the order’s pickup or delivery date through Stop & Shop’s Customer Care Center, available at (800) 767-7772 Monday to Friday from 8 a.m. to 7p.m. and on Saturday at 8 a.m. to 5 p.m. Purchases will be verified before being refunded to the original form of payment, the company said.

Stop & Shop added that the Freshness Guarantee excludes “reduced for quick sale” and markdown items, and the company can limit refunds based on misuse or where prohibited by law.

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About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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