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Costco shifts refund strategy with Instacart shoppers

Retailer will no longer use gift cards

Bill Wilson, Senior editor at Supermarket News

October 3, 2023

1 Min Read
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Shoppers were supposed to use the gift cards on future orders, but too many were redeeming them for personal use.Getty Images

Costco is changing the way it handles refunds with Instacart shoppers.

Previously, if shoppers had orders that were not claimed, Costco would issue gift cards to the Instacart employees, who have to purchase the orders on the front end using debit cards from Instacart. 

But due to misuse cited by Costco, the process has changed, reports Business Insider.

Shoppers were supposed to use the gift cards on future orders, but too many were redeeming them for personal use, so Costco has decided to send all refunds directly to Instacart.

“As of this week, shoppers may now use their Instacart payment card to process returns at all Costco Wholesale locations,” Instacart told Business Insider.

Shoppers now receive between $10 to $15 for completing the return, and they can still claim any perishable items from canceled orders.

 

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Costco

About the Author

Bill Wilson

Senior editor at Supermarket News

Bill Wilson is the senior editor at Supermarket News, covering all things grocery and retail. He has been a journalist in the B2B industry for 25 years. He has received two Robert F. Boger awards for his work as a journalist in the infrastructure industry and has over 25 editorial awards total in his career. He graduated cum laude from Southern Illinois University at Carbondale with a major in broadcast communications.

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