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Kroger store converts to all-self-checkout experience

Why the Tennessee store was ideal for moving away from cashiers and baggers

Alarice Rajagopal, Contributing writer

July 26, 2023

1 Min Read
Kroger sign
Kroger said there are plans to make another Middle Tennessee store 100% self-checkout.Bill Wilson

Kroger has converted one of its stores in Franklin, Tenn. to an all-self-checkout experience, according to local news outlet WKRN.

The store was rid of cashiers and baggers on July 21 and was selected as an ideal conversion because of the rate of customers who were already using self-checkout, a Kroger spokesperson confirmed to WKRN.

“These allow our customers to scan and bag their own items,” said Lauren Bell, corporate affairs manager for Kroger’s Nashville division, adding that it makes the experience faster.

In addition to the change, the location has also added sider lanes to help accommodate shoppers with larger orders. For those who are not fond of self-checkout, the staff will still be available in the store to help.

“We still have staff at the front end ready and willing to step in to assist those customers [who don’t want to or are unable to scan their own items],” added Bell.

Additionally, Kroger said there are plans to make another Middle Tennessee store 100% self-checkout, and will possibly expand to more locations later this year. The grocer said that some job titles were changed, but no jobs were eliminated in order to accommodate the updates. 

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A Kroger store in Tennessee now only has self-checkout available for customers. Kroger says the cashiers and baggers will be used for other duties in the store. Do you believe the grocer when it says workers will be transitioned to other jobs?

Related:Kroger, Albertsons merger could be affected by new FTC, DOJ guidelines


Let us know in the comments below, or email your thoughts to the SN Staff at [email protected].

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The Kroger Co.

About the Author

Alarice Rajagopal

Contributing writer, Supermarket News

Alarice Rajagopal is a contributing writer for Supermarket News, which delivers the ultimate in competitive business intelligence, news and information for executives in the food retail and grocery industry. She has over 10 years of writing experience covering the consumer goods business and technology industry. Alarice has also written for a variety of other industries and content areas over her editorial career including retail, cyber security, hospitality and marketing/product marketing for the B2B space.

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