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Meijer finishes rollout of Shop & Scan

All 246 stores now offer mobile checkout option

Russell Redman

September 18, 2019

2 Min Read
Meijer_Shop_&_Scan_stations.png
Photos: Meijer

Supercenter retailer Meijer has wrapped up the deployment of Shop & Scan technology to all of its stores.

Grand Rapids, Mich.-based Meijer said it completed the 15-month project yesterday with the rollout of the mobile checkout services to 44 stores in southeastern Michigan.

Shop & Scan made its debut in November 2017 in a pilot at 54 stores in Michigan, starting in the Grand Rapids area and then reaching to more locations during 2018. Most recently in 2019, the service was expanded to 23 stores in Chicago and northwestern Indiana in March and then to all 42 Meijer stores in Ohio in July.

Meijer_Shop_&_Scan_customer.pngOverall, the retailer operates 246 supercenters and grocery stores in Michigan, Ohio, Indiana, Illinois, Kentucky and Wisconsin.

“As we’ve rolled the program out in six states, the response has been incredibly enthusiastic,” Stephanie Brackenridge, director of customer experience at Meijer, said in a statement. “Customers have appreciated the ability to have a choice in shopping how they want, depending on how their day is going. Many are finding the opportunity to personalize their store visit with a cell phone is a great way to save time and help avoid lines.”

Shop & Scan service is accessed via the free Meijer Mobile app. To use the tool, customers scan product barcodes with their smartphone and then add the items to their digital cart. As they shop the store, a running total is kept as groceries and other merchandise are scanned and bagged. Shoppers pay for their items by going to a self-checkout lane and then scanning their smartphone.

Related:Meijer grocery workers star in new ad campaign

Since the Shop & Scan pilot launch last year in Grand Rapids, the Meijer app has been downloaded more than 1.5 million times as the Shop & Scan service expanded across the retailer’s market area. Once customers have downloaded the app, over 80% have repeatedly used Shop & Scan as part of their shopping experience, Meijer noted.  

The most popular features, according to Brackenridge, are the integrated shopping list, running total and the ability to clip any available coupons from the mPerks rewards program for items scanned.

Along with Shop & Scan, Meijer offers online grocery delivery and pickup at all 246 stores. 

About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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