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Wegmans introduces shop-and-scan tool

New mobile app offers customers speedier checkout

Russell Redman

May 2, 2019

2 Min Read
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Wegmans Food Markets has gone live with Wegmans SCAN, a mobile app aimed at helping customers check out faster.

After a successful test with employees, the free app became available to shoppers this week at Wegmans’ supermarket on East Avenue in Rochester, N.Y. Using the digital tool on their smartphones, customers can scan groceries as they shop, put them in their cart and/or reusable bags and then quickly pay for the items at any self-checkout station.

Wegmans said it plans a phased rollout of the Wegmans SCAN app to more stores, depending on the results of the public launch at the East Avenue store and customer feedback. The Rochester, N.Y.-based grocer operates 99 stores in New York, Pennsylvania, New Jersey, Virginia, Maryland and Massachusetts.

“As technology has evolved to enable more self-service, our customers are increasingly looking for options that save time and give them the ability to shop how they want,” Jack DePeters, senior vice president of store operations, said in a statement. “Regardless of how customers choose to shop with us, we’ll continue delivering the same level of incredible service that customers have come to expect. For more than a hundred years, it’s been the cornerstone of our business, and as we evolve in the digital age, that’s where it will stay.”

Related:Wegmans announces NYC opening date

To shop with Wegmans SCAN, customers must connect to the East Avenue store’s Wi-Fi network and link the app to their Shoppers Club account. They then scan product barcodes or key in PLU codes to ring up items as they shop. Scales are available throughout the store to enter weighed items. Shoppers Club discounts and clipped digital coupons are applied automatically, and customers can see a running total of their purchases as they shop with the coupon savings reflected. When finished shopping, they go to a self-service register and scan the self-checkout barcode on the screen to pay.

Wegmans noted that it introduced Wegmans SCAN in response to customer requests. The app is available for download at the Apple App Store for iOS devices and the Google Play store for Android devices.

“In market areas where similar technology is already available, customers have been asking us to offer it in our stores,” according to DePeters. “Mobile scan technology has been on our radar, but we know success only comes when the right technology is introduced at the right time, and that’s what we have with Wegmans SCAN.”

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About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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