Sponsored by Tetra Pak
Not surprisingly, COVID-19 is the number one concern for consumers worldwide, as evidenced in Tetra Pak's latest consumer research study. Against this backdrop, economic worries have seen a sharp upturn, reflecting widespread uncertainty about the impact of the pandemic on the economy, particularly employment.
Here are 10 takeaways from the study that show what it means for the food and beverage industry.
1: COVID-19 has transformed the consumer landscape
COVID-19 has displaced the environment as the number one consumer concern, while other health-related issues have fallen sharply. Concerns around food safety and food security have risen significantly as consumers try to balance these with their worries about the environment, highlighting the dilemma that they face between these two subjects.
2: The changing interplay between food safety and the environment
Food safety is rated an equal concern for society as COVID-19. Health is now connected to heightened issues of food safety and hygiene with two-thirds saying that being healthy is being safe. Improving food safety is cited as the number one priority for manufacturers. And this expectation will only increase as we need to feed a growing population, with food packaging playing a critical role.
3: Transparency and trust are more important than ever
Consumers see manufacturers as responsible for food safety. Transparency is key, with almost three in five consumers saying they want to know all they can about product production. Provenance is among the top purchase drivers.
4: Food waste is rising up the agenda
The impact of COVID-19 on supply chains has accelerated awareness of food waste as a key issue. More than three-quarters now see food waste as a concern – and limiting it is seen by consumers as one of the top three priorities for manufacturers.
5: Consumers want to help – but labelling is key
Consumers see preventing food waste as the number one environmental issue that they can influence, but confusing “best before” labelling is a barrier. While regulators work to simplify and clarify expiration dates, there is an opportunity for better communication, including on-pack information or via connected packages.
6: Concern for the environment remains very strong
The environment is still a major global concern, behind only COVID-19, with two-thirds of consumers believing that we’re heading for disaster unless we change our habits quickly. Two-thirds say pandemic lockdowns brought environmental improvements they would like to see maintained, suggesting an appetite for change and “build back better” initiatives.
7: Sustainable packaging matters
Consumers see sustainable packaging as a top priority for manufacturers, and four in five say companies should be obliged to help with the recycling/reuse of their packaging. Cartons are considered among the most environmentally friendly options, while plastic waste remains a key concern, fostering industry interest in renewable materials.
8: Convergence is increasing
The convergence of health and the environment we observed in last year’s Index has grown to encompass other concerns, as “people” and “planet” issues increasingly overlap. Health is now connected to issues around food safety and hygiene. On the other side of the equation, continued strong concern for the environment is connected with other sustainability issues, notably food waste, which consumers believe they can influence.
9: What consumers want
The number one preferred innovation is to protect food for longer to avoid waste and maintain nutritional value. The next in line is intelligent expiration dates – another factor addressing food waste. The top five consumer desires all relate to food safety. The top two environmentally friendly choices are minimal packaging and recyclability, which also rate highly.
10: Key conclusion
The COVID-19 pandemic has disrupted the status quo, creating a new paradoxical landscape of consumer concerns and needs. Food safety, security and waste have become much more pressing issues, while concern for the environment remains strikingly strong. Traditional boundaries are becoming increasingly blurred, as issues around food, people and planet become more entwined. There has never been a better time to start a wider debate about sustainability and the role of packaging going forward, as we strive to provide safe access to food for the world’s growing population while protecting the planet itself. Companies can demonstrate purpose by rising to this dual challenge and solving the dilemma that COVID-19 has created between food safety and environmental concerns.
For more insights, download the 2020 Tetra Pak Index.