Sponsored By

Instacart, Aramark take checkout technology out to the ball game

New Caper Counter POS system makes debut at Boston's Fenway Park

Michael Browne, Executive Editor

April 20, 2022

3 Min Read
Instacart_Secondary_Image.jpg
Customers place items for purchase on Caper Counter, where they will be automatically detected and added to the cart for checkout.Instacart

Retail enablement platform Instacart continues its expansion beyond grocery delivery with Caper Counter, an artificial intelligence-powered (AI) point-of-sale (POS) system created in partnership with Aramark Sports Entertainment, a leading food and beverage partner for sporting venues.

The new Caper Counter checkout systems, which debut Wednesday at Boston’s Fenway Park, provide fast, contact-free transactions of food and beverage items for fans through visual recognition and AI technology, helping to reduce transaction times.

Caper Counter is part of the recently launched Instacart Platform, a modular, enterprise-grade solutions suite that serves up end-to-end omnichannel functionality by giving retailers access to the technologies behind Instacart’s consumer marketplace.

For the new POS launch at Fenway, customers will be able to use three Caper Counters for contact-free checkout experiences at select areas around the baseball stadium, located at the Truly Terrace and Walk Thru Bru. Caper Counter's technology allows for packaged food and beverage items — such as peanuts, soda, beer and candy — to be scanned and purchased in seconds while also increasing health and safety throughout the ballpark.

"Nothing compares to the experience of attending a game in person at the stadium, but we know fans increasingly want a more engaging, seamless and contact-free checkout experience. By helping to speed up the checkout experience, fans can spend less time buying their peanuts and beer and more time where they want to — in the stands, cheering on their team," said Lindon Gao, vice president of engineering at San Francisco-based Instacart. "On average, Caper Counter decreases transaction times by approximately 65%. We're excited to continue bridging the gap between in-store and online experiences through our omnichannel solutions, and look forward to expanding our partnership with Aramark Sports Entertainment in the future."

Related:Instacart looks to drive grocers’ digital transformations

Instacart_Main_Image.jpg

Caper Counter, shown here at Fenway Park, is designed for retailers that have a smaller physical footprint and SKU count, allowing customers to seamlessly purchase a handful of items at a time.

Caper Counter is powered by AI — including computer vision and Sensor Fusion technology — to visually detect and identify items based on their shape, color, key features and sizes. Customers place items for purchase on Caper Counter, where they will be automatically detected and added to the cart for checkout. Customers then select 'pay' and choose from either a credit card, loaded ticket or team rewards as their method of payment, and can then gather their food and beverages, completing a seamless, autonomous transaction.

"Boston baseball fans enjoy one of the most iconic venues in all of sports, offering a truly authentic atmosphere," said Alicia Woznicki, vice president of design and development for Aramark Sports Entertainment. "By introducing Caper Counter, we are providing a world-class experience and helping fans quickly and seamlessly grab their favorite snack so they can get back to their seats to enjoy the game with their family and friends."

Related:Podcast: Instacart’s Fidji Simo aims to help ‘power the future of grocery’

Caper Counters are one example of the in-store technologies offered as a part of Instacart Platform, a suite of enterprise-grade technologies to enhance and digitize retail experiences. Caper Counter is designed for retailers that have a smaller physical footprint and stock-keeping unit (SKU) count, allowing customers to seamlessly purchase a handful of items at a time — ranging from stadiums to convenience stores. To power in-store technologies for larger retailers, Instacart also offers Caper Carts, smart carts that auto-detect items instantly with AI-powered cameras. Instacart Platform provides retailers access to the technologies behind Instacart's consumer marketplace to power their own digital properties and retail operations. 

Instacart said the rollout of Instacart Platform, which it announced in March, marks the next step in the company’s evolution as an e-commerce enabler for retailers. Though initially focused on the grocery market, Instacart has steadily expanded into an array of retail sectors, including segments such as convenience stores, drugstores, dollar stores, office supplies, home goods, among others — and now stadium concessions.

About the Author

Michael Browne

Executive Editor, Supermarket News

Michael Browne joined Supermarket News in 2018 after serving in managing and executive editor capacities at leading B2B media brands including Convenience Store NewsLicense Global and Travel Agent. He also previously served as content production manager for print and digital in the Business Intelligence division of Informa, parent company of Supermarket News and Nation’s Restaurant News.

As executive editor, Mike oversees the editorial content of supermarketnews.com as well as the monthly print publication. He also directs all content-based brand-related projects including the annual Top 75 Retailers report, Category Guide, Retailer of the Year, research surveys and special reports, as well as podcast and webinar content. Mike has also presented and moderated at industry events.

In addition to the positions mentioned above, Mike has also worked as a writer and/or editor for special projects at American Legal Media (ALM), managing editor for Tobacco International, special projects editor at American Banker • Bond Buyer, and as production editor for Bank Technology News and other related financial magazines and journals published by Faulkner & Gray.

A graduate of Fordham University, Mike is based in New York City, where he was born and raised.

Contact Mike at [email protected] or follow him on Twitter and LinkedIn.

 

Stay up-to-date on the latest food retail news and trends
Subscribe to free eNewsletters from Supermarket News

You May Also Like