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Walmart has been realigning its leadership as the retail giant consolidates its store and online teams into a single omnichannel structure. CEO Jamie Iannone named Walmart U.S. eCommerce COO

Megan Crozier to lead omnichannel merchandising at Sam’s Club

Sam’s Club executive Jamie Iannone has joined Walmart as chief operating officer of Walmart U.S. eCommerce.

Iannone, previously CEO of and executive vice president of membership and technology at Sam’s Club, starts in the new role immediately, Walmart said in a company memo. He reports to John Furner, Walmart U.S. president and CEO, and Marc Lore, Walmart U.S. eCommerce president and CEO.

Jamie Iannone-Walmart US eCommerce.jpgJamie Iannone (Photo courtesy of Walmart)

Walmart noted that Iannone has grown’s business and Sam’s Club’s membership base, which closed out the 2020 fiscal year with record-high e-commerce gains and Plus membership renewals.

“In this new role, Jamie will accelerate our work to build an even stronger online business that seamlessly integrates across all teams and channels. His team will focus on operational oversight of eCommerce as we move to a truly omnichannel organization,” Furner, Lore and Sam’s Club President and CEO Kathryn McLay said in the memo.

Iannone joined Sam’s Club in January 2014 as president and CEO of, coming to the company from Barnes & Noble, where he was president of digital products. Before that, he spent nearly eight years at eBay, with vice president of global search and vice president of buyer experience being his most recent roles.

Walmart said Jeff Shotts, senior vice president of Walmart Marketplace and e-commerce merchandising operations, will now report to Iannone. Scott Eckert, senior vice president of next-generation retail and Store No. 8, and his portfolio of startups also now join Iannone’s organization.

Megan Crozier-Sams ClubMegan Crozier (Photo courtesy of Sam's Club)

In addition, as part of Walmart’s effort to consolidate U.S. merchandising organization into one omnichannel team, Sam’s Club Chief Merchant Megan Crozier will now lead both in-club and online merchandising. Alain Nzigamasabo, vice president of merchandising and operations for, now will report to Crozier, who also holds the title of executive vice president.

Crozier has served as Sam’s Club’s chief merchant since September. Prior to that, she spent more than 16 years at Walmart, most recently as senior vice president and general merchandising manager of packaged goods and, earlier, as vice president and divisional merchandising manager of frozen food.

“In the near future, we will bring on a new chief operating officer of, who will build upon the work Jamie and team have accomplished, continue to work cross-functionally across the organization and continue to drive online sales growth,” Furner, Lore and McLay said in the memo.

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