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Instacart to launch same-day delivery with Staples U.S.

Online delivery specialist continues expansion beyond grocery

Russell Redman

June 12, 2020

3 Min Read
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Instacart has partnered with Staples to bring same-day delivery service to the home and office supply chain’s more than 1,000 U.S. stores.SAUL LOEB/AFP/Getty Images

Grocery delivery giant Instacart has partnered with Staples US Retail to bring same-day delivery service to the home and office supply chain’s more than 1,000 U.S. stores.

Framingham, Mass.-based Staples said Friday that customers will be able to place online orders for a range of products, from home office essentials to back-to-school supplies and to cleaning supplies and personal protective equipment for COVID-19 safety. 

Instacart already provides same-day delivery service for Staples Canada, which started with a pilot launched in April 2019.

“We’re proud to grow our partnership with Staples and introduce delivery from nearly all Staples U.S. retail locations via the Instacart marketplace,” Chris Rogers, vice president of retail at Instacart. “More people than ever are relying on Instacart as an essential service to get access to the goods they need. With home now serving as both a workplace and school for so many families across America, we’re proud to work with Staples to make it easier to adapt to this new normal and bring Staples’ wide variety of office supplies directly from the local store to the customer’s door.”

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To use Instacart delivery, Staples customers go online to the Instacart marketplace or download the Instacart mobile app to place an order. Customers first enter their ZIP code to select a nearby store, and then they can begin adding items to their virtual cart. Next, an Instacart personal shopper picks and packs the items and delivers the order within the customer’s designated time frame, which can be the same day or scheduled up to two weeks in advance. Staples Rewards members also can enter their membership number when shopping so their purchases are counted toward their loyalty rewards.  

Related:Instacart lands $225 million in new funding

Staples currently operates 1,082 stores in 45 states.

“As we navigate the next chapter of our new normal together, we have an increased responsibility to provide our customers a safe, clean shopping environment, whether they are coming into our stores, picking up a curbside order or getting that order delivered,” stated Mike Motz, CEO of Staples US Retail. “As small businesses prepare to reopen, and communities plan for the upcoming school year, we’re thrilled to partner with Instacart to enable a new same-day delivery option that is serviced by local community shoppers through their local Staples store.”

The Staples U.S. partnership continues San Francisco-based Instacart’s efforts to expand its delivery and pickup services beyond groceries. The company has expanded its roster of retailer partners outside traditional grocers — most recently, bringing same-day delivery to Big Lots and Rite Aid — and branched into new categories such as alcohol delivery and prescription delivery with Costco Wholesale. A partnership announced last week with C&S Wholesale Grocers also stands to bring Instacart services to thousands of independent supermarkets.

Related:Instacart kicks off pilot with Staples in Canada

Besides Staples, Instacart’s Canadian retail partners include Loblaw Cos. and Walmart Canada. In the United States, Instacart also has extended its delivery services outside the grocery category through such retailers as CVS Pharmacy, Petco and Sur La Table.

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About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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