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Walmart integrates online grocery into flagship mobile app

Walmart Grocery app slated to be shelved in the summer

Russell Redman

March 6, 2020

4 Min Read
Walmart updated mobile app-grocery
Plans call for the updated Walmart app with grocery functionality to roll out in phases.Walmart

Underscoring grocery’s importance to its growth, Walmart is incorporating the Walmart Grocery app into the main Walmart mobile app.

Janey Whiteside, executive vice president and chief customer officer at Walmart announced the move yesterday. Plans call for the updated Walmart app with grocery functionality to roll out in phases and for the Walmart Grocery app to be deactivated this summer, she said.

Joining the two apps creates enhances the one-stop shopping experience at Walmart in the digital realm, according to Whiteside.

Janey Whiteside-Walmart-chief customer officerJaney Whiteside, Walmart's chief customer officer. (Photo courtesy of Walmart)

“For years, Walmart has had two mobile apps: the Walmart app and the Walmart Grocery app. Customers love both of our apps, but we know they would like an easier way to shop without having to switch between the two. Imagine making two trips to the store: one for groceries and one for all the other things you need. That would get really old, quite quickly,” she said in a blog post. “I’m excited to announce we’re adding Walmart Grocery to our flagship Walmart app. Now customers can access everything Walmart has to offer in one, definitive experience: the Walmart app.”

In the updated Walmart app, customers will be able to directly order fresh groceries, daily staple items and products from their local Walmart store for pickup or deliver. They also will be able to shop Walmart.com’s extended assortment of merchandise, including millions of items available for free next-day and two-day delivery, and access services like Walmart Pay and Item finder, among others.

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“For a busy mom, this means she can do everything in one app,” said Whiteside. “She can order a last-minute birthday gift along with her groceries for same-day pickup or delivery. She can browse Walmart.com for millions of items and also manage her entire family’s prescriptions. All from the same app.”

Walmart Grocery also is being merged with Walmart’s other digital properties under a more uniform identity. Whiteside said grocery functionality will be added to the Walmart.com desktop and mobile web experiences in the coming weeks.

“So customers can easily shop between the two. Previously, customers shopped for groceries on our grocery website and everything else on Walmart.com. We’ll also be introducing a new look for Walmart Grocery to closely match that of Walmart.com,” she said in the blog. “We know customers want to shop Walmart in ways that help them save time and money, and we’re committed to simplifying their shopping experience. We’re excited for the experience one app will create for our customers and our business, and we look forward to introducing new features in the future.”

Related:Walmart takes aim at Amazon Prime with Walmart+

For its 2020 fiscal year ended Jan. 31, Walmart reported U.S. e-commerce sales growth of 30%, including a 35% gain in the fourth quarter. On a two-year stacked basis, Walmart U.S. comp sales were up 6% in the quarter, showing ongoing strength in food and consumables, the company said. Similarly, Walmart U.S. eCommerce generated strong growth in grocery pickup and delivery.

“Grocery is essential to the customer relationship,” Walmart U.S. President and CEO John Furner said in a conference call last month on Walmart’s fiscal 2020 results. “We're delivering strong sales in grocery, and we're gaining market share. But to make it an even more quality experience, we're going to continue to focus on even lower prices, fresh innovation, private brands and then convenience.”

As of the fiscal year-end, Walmart U.S. had about 3,200 grocery pickup sites and more than 1,600 delivery locations.

“The U.S. team has built an impressive business with the same-day pickup operation. They've got high NPS scores,” Furner said in the call. “We're now in about 3,200 locations, and we'll be expanding to about another 500 locations this year.”

Delivery also is expanding, Furner added. “It's essentially the same process for delivery as it is for a pickup order; it's just the associate is putting the order in a delivery driver's truck instead of the customer's truck,” he said. “We're now offering same-day delivery in 1,600 stores, and we expect that to be in about half the fleet by the end of the year. In same-day delivery, that's what a lot of customers want, and we love our position there.”

About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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