ALTOONA, Pa. — Sheetz here has experienced "significant benefits" from the implementation of an Execution Management system at its more than 365 stores, according to RedPrairie, Milwaukee, supplier of the system.
Sheetz uses the system to send all communications to its stores at the appropriate time, with the added ability to escalate issues to corporate management. The system "has helped our managers to better prioritize and delegate responsibilities, giving them more time to focus on driving sales and improving customer service," said Steve Winegardner, Sheetz's programming services manager.
"In addition to improving execution at the store level, it allows corporate to track completion compliance and manage the exceptions, which is critical when there is a product recall," he continued. "We hope to use the system in the future to help determine and direct best practices among store employees — and improve workforce efficiency across the board."
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