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Getting a handle on out-of-stocks before they become a bigger problem

Advice from experts to minimize out-of-stocks and lessen their negative impact on your store

Out-of-stocks have long been the bane of food retailers’ businesses. “They are one of our least favorite things because they are a double-edged sword,” says Abraham Nabors, second-generation owner of Mustard Seed Market & Café in Akron and Solon, Ohio. “You not only lose the sale, but you also make the customer mad and drive them to your competition. And if a customer goes down the street or online once, you risk losing them forever.”

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